Return & Refund

Hey, We know sometimes things don’t work. If you didn’t like our product, you may return it, no hard feelings!!

Please keep these things in mind:
Return & Refund Policy: You have 7 days from the date of delivery to initiate a return or refund.After this period, returns and refunds will not be accepted.
Before requesting a refund, we highly recommend using the product for at least two days. Your body needs time to adjust to the improved posture and support our products provide. Give it a little time—you might just feel the difference!

Convenience: To make the process hassle-free for you, we offer reverse pick-up services. Please note that this feature depends on your area's pin code.

Condition: For a smooth refund process, kindly ensure that the product(s) are returned in their original condition. We will not be able to give refund for products showing signs of wear, damage or dirty.

Three modes of choosing to get a refund: Back to Source: Once the product is received, it will undergo a quality check. If it passes, the refund will be processed to the original payment method in case of prepaid order.

Partial Refund: For partial return on combo or bundle discounted orders, the refund amount will be calculated based on the actual (non-discounted) price of the product. If the return doesn't full free product criteria then it has to be returned too.

Terms & Conditions:

Time-bound Returns: Products returned beyond the 7-day period, or those showing signs of use or damage, cannot be accepted for returns or exchanges.

Sales Platform: For sales from platforms like Amazon, Flipkart, or other marketplaces, returns may not be applicable from our website.

Refund Timeline: Refunds will be processed within 7 working days from the date we receive the goods and confirm the quality check.

Got Questions? Feel free to reach out to us at +91 7049726060 ping us on WhatsApp, or send a note to support@kusho.in. Our dedicated team is available Mon-fri, 10 AM - 6 PM to assist you

FREQUENTLY ASKED QUESTION

What is KUSHO?

KUSHO is an Indian comfort-focused brand offering premium
memory foam pillows and cushions designed to give you the
comfort you deserve.

What materials are used in KUSHO products?

KUSHO products use high-quality memory foam, latex foam, PU
foam, and durable, breathable fabrics for comfort and support.

Are KUSHO products washable?

The memory foam core is not washable, but all KUSHO
products come with a removable, machine-washable cover for
easy cleaning and maintenance.

Are KUSHO pillows hypoallergenic?

Yes. KUSHO pillows are hypoallergenic, dust-mite resistant, and
safe for people with sensitive skin or allergies.

Is Cash on Delivery available on Kusho.in?

COD and online payments are available on Kusho.in, depending
on delivery serviceability.

How long does delivery take?

Standard delivery usually takes 3–7 working days. Delivery
timelines may vary slightly depending on location and
unforeseen circumstances.

Can KUSHO products be returned or replaced?

Yes, KUSHO products can be replaced if damaged or defective,
according to the website’s return policy

Are KUSHO products good for gifting?

Yes. KUSHO memory foam pillows and cushions are thoughtful,
premium, and health-focused gifts, perfect for people of all ages.

How can I contact KUSHO for support?

You can reach us anytime through:

Email: support@kusho.in
Website: www.kusho.in (Contact Us section)

Do KUSHO pillows help with neck and back pain?

Yes. They support your neck and spine to reduce pressure and
keep you comfortable while sleeping, sitting, or travelling.

Are KUSHO pillows suitable for all sleeping positions?

KUSHO pillows are thoughtfully designed to support side, back,
and stomach sleepers, meeting all your comfort and support
needs.

How do I choose the right KUSHO product for me?

Pick the pillow that fits your sleeping position(side,back or
stomach) and support needs(neck,back,travel). Reach out to our
team anytime for assistance.